Any questions?

Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance and ultrafast city charge and toll payments, you’ll need to create an account. This is so we can let you know about important expiry dates and booking details.

You can’t currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won’t be able to transfer the history over.

Easily done. Just tap ‘Forgot password’ on the Log in screen and we’ll send a password reset link to your registered email address. If you used your Google or Apple profile (instead of an email address) to create your account, you’ll need to keep using that sign-in method.

Please email support@caura.com or send us a message in-app and we can take care of that for you. You can also delete your account in-app by going to the ‘Account’ tab and selecting ‘Account’ at the top of the page. ‘Delete account’ will be at the bottom.

Please let us know why you want to leave, as we’re always working to improve Caura for drivers like you.

Caura notifications help keep you updated on any upcoming renewal or expiry dates for your vehicle, as well as important transaction details. If you’re an AutoPay user, you’ll need to have them on so we can contact you in case of failed payment or changes to your AutoPay status.

If you turned off push notifications, you can enable them again by going to Settings on your device and scrolling down to Apps and selecting Caura. From there, simply switch on ‘Allow Notifications’ from within the Permissions section.

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app and we can investigate this with you.

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists, please email support@caura.com.

If you would like to request the deletion of your personal data from the Caura app and Caura Ltd, please email support@caura.com or send us a message in-app.

By default, we will retain records of payments you have made and records of all cards that have made a payment including name, address and card number. These will not be linked to a specific Caura account. We are obligated to store this information due to FCA regulations and our obligations to HMRC.

If you ask for an insurance quote with us, via any route, we will keep this data for up to three years. If you have purchased an insurance policy from us, we will keep your personal data for the duration of your policy and for up to seven years or longer to ensure we’re able to answer any queries, manage any complaints and to manage outstanding claims. This is also due to FCA regulations.

To add a vehicle, swipe left on your current vehicle or tap the ‘+’ icon on the Home screen. To remove a vehicle, tap and hold the vehicle image.

Currently, we only offer upfront payments of either 12-month or 6-month tax cover, depending on availability for your vehicle.

Vehicle tax, also known as VED or Vehicle Excise Duty, is a tax almost every UK driver must pay to drive or park on public roads. Some vehicles are exempt.

It goes into a central government fund. Some of it pays for the UK's roads, including resurfacing, fixing potholes, new roads and route improvements.

Your first driving licence

• Provisional licence: £34 online or £43 by post
• Full licence after you pass your test: free, or £17 by post
• Full licence in exchange for a European or other foreign licence: £43 by post

Replace a lost or stolen licence

• £20

Change your name, address or photo

• Address: free online or by post
• Name: free by post
• Photo: £14 online or £17 by post
• Photo and name: £17 by post
• Photo and address: £14 online or £17 by post

Renew a driving licence

• Expired licence: £14 online or £17 by post
• Aged 70 or over: free online or by post
• Short-term medical driving licence: free online or by post

Add, renew or remove an entitlement

• Free by post

Exchange a paper or non-GB driving licence

• Paper licence for a photocard with a change of address: free online or by post
• Paper licence for a photocard with a change of name: free by post
• Paper licence for a photocard with no change of details: £20 online or by post
• Full Northern Ireland licence for a GB licence: free by post
• Full European or other foreign licence, if you've held a GB licence before: free by post
• Full European or other foreign licence, if you haven't held a GB licence before: £43 by post

Get your licence back after it's been taken away

• Disqualified for any reason except drink driving: £65 by post
• Disqualified for drink driving and you need a medical with a DVLA doctor: £90 by post
• Disqualified for drink driving and you don't need a medical: £65 by post
• Licence revoked under the New Drivers Act: £50 by post
• Licence revoked for not handing it to the DVLA or a court: free by post

• Lights, reflectors or electrical equipment: if an engine warning light shows during the test, your vehicle will fail
• Suspension: if it doesn't handle bumps well and makes a banging or knocking sound, your vehicle will fail
• Brakes: brake pads below 1.5mm will fail
• Tyres: tread below 1.6mm will fail. It can also get you a £2,500 fine and 3 penalty points if you're stopped by the police
• Windscreen and wipers: it's illegal to drive with a cracked or chipped windscreen that blocks your view of the road. Torn or damaged wipers can fail too, especially if they leave a smear that blocks your view
• Body and structure: sharp edges or loose parts like bumpers will fail
• Exhaust system: a noisy or loose exhaust can fail. There should be no corrosion or missing silencers
• Steering: if the power steering fluid isn't above the MIN mark, your vehicle will fail
• Seatbelts and airbags: seatbelts must work. Missing airbags or an airbag warning light can also cause a fail
• Registration plate: significant damage to the front or rear plate, or a faulty plate light, will fail

Caura keeps you updated on upcoming renewal and expiry dates for your vehicle, including tax, MOT and insurance. MOT and tax reminders are set up automatically; you’ll need to add your insurance renewal date in the app yourself.

Yes. You can pay to renew your vehicle tax up to two months in advance. The renewal will start from the date your current tax expires.

It depends on your car's CO2 emissions. The more CO2 it emits, the higher the charge.

The government uses a tiered band system. Cars registered before 1 April 2017 use different bands to newer cars. Alternative fuel vehicles have their own rates. The bands favour newer, cleaner cars and put off drivers from owning or leasing high-emission vehicles. Check the latest rates on GOV.UK.

Once you've added your licence, head to the Account tab and tap Driving Licence. You'll see your licence details, what you can drive, any penalty points and any driving disqualifications.

You'll get an MOT refusal certificate, also known as a VT30. The result is recorded in the MOT database. You then have three options:

• Appeal the result if you think it's wrong. Don't make any repairs during the appeal
• Leave your vehicle at the test centre for repairs and a retest. If the repairs are done within 10 working days, you could get a free or cheaper retest at the same centre
• Take your vehicle away for repairs and get a retest once they're done

If you made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn’t, pull down the image of your vehicle on the Home screen to refresh the app.

All road vehicles have to pay vehicle tax (also known as Vehicle Excise Duty). However, your vehicle may have a £0 rate. You must still renew your tax. This lets the DVLA know your car is still on the road, but it’s free to tax them. You can find out if this applies to your vehicle on GOV.UK.

Vehicles taken off the road, for example if kept in a garage, don’t have to pay vehicle tax. You can tell the DVLA about any vehicle you’ve taken off the road via a Statutory Off Road Notification (SORN).

The DVLA takes non-payment seriously. You can be given an £80 fine on the spot, reduced to £40 if you pay within 28 days.

If you use an untaxed vehicle on a public road without a SORN, you'll get an out-of-court settlement (OCS) letter. That's a £30 penalty plus one and a half times the tax you owe, so the longer you've driven without tax, the bigger the fine.

Ignore the OCS letter and the penalty could rise to £1,000 or five times the tax owed. Your vehicle is also likely to be clamped.

Using an untaxed vehicle on a public road while it has a SORN costs more. You'll get a £30 penalty plus twice the tax you owe.

Step 1: enter your driving licence number. It's the 16 letters and numbers in section 5 on the front of your licence.

Step 2: enter your postcode. It should match the postcode in section 8 on the front of your licence exactly.

Step 3: enter your National Insurance number. You'll find it on your NI number card, a tax bill or a payslip. It's only used to verify your identity with the DVLA. It's encrypted, stored securely and can't be seen by anyone at Caura.

Driving without a valid MOT is illegal. If you're caught, you could face:

• A fine: if the police stop you and you don't have a valid MOT
• Penalty points: depending on the condition of your vehicle
• Insurance problems: driving without a valid MOT could affect your insurance, so you may not be able to claim if you have an accident
• Vehicle seizure: the police can seize a vehicle driven without a valid MOT. You'd have to pay a fee to get it back

Yes. Enter either a V5C (logbook) or V11 (tax reminder) document to complete your renewal. We’ve made the renewal process as easy as possible. For example, you can now simply scan the QR code on your V11 reminder and Caura will take care of the rest.

Yes. Owners of these vehicles still need to apply for vehicle tax, but they don't have to pay:

• Vehicles used by a disabled person
• Disabled passenger vehicles, used to transport disabled people
• Mobility scooters and powered wheelchairs with a top speed of 8mph
• Historic vehicles
• Mowing machines designed for cutting grass (not tractors)
• Steam vehicles

Research by the SMMT shows around 1.5 million vehicles in the UK fail their MOT for easily avoidable reasons, like faulty bulbs or an empty windscreen washer bottle.

Follow our simple MOT checklist to cut the risk of a fail. Some checks take less than 10 seconds, so they're well worth doing before your MOT.

Caura will let you know when the time comes to renew your vehicle tax. To renew, simply tap Tax on your vehicle’s Home screen and follow the quick and easy steps. Enter or scan your V5 or V11 document to complete your renewal. Caura will tell you exactly how much you owe at the point of renewal of your vehicle tax.

You can legally own an untaxed vehicle, but it needs to be declared off the road with a Statutory Off Road Notification (SORN). You can apply online.

A SORN vehicle can't be driven or even parked on public roads. You must keep it on private property, like a driveway or garage.

You must register a vehicle as SORN if:

• It isn't legally insured
• You're planning to scrap it for parts
• You've bought it but want to keep it off the road for now

Caura syncs with the DVLA and tells you when your tax is about to expire. You'll get email and in-app notifications in plenty of time, so you don't need to rely on a paper reminder in the post.

When you sell your vehicle you can notify the DVLA and they will issue a tax refund from the end of the month in which your vehicle is sold.

Use your V11 or your V5C to renew for 6 or 12 months. Pay with Apple Pay, Google Pay or a card. It takes a few seconds.

Caura is regulated by the Financial Conduct Authority (FCA) and works closely with the DVLA, so you can renew with peace of mind.

In this case you would be unable to renew your car tax through any means. You’ll need to apply for a new V5 or V11 document through the DVLA.

We are working hard to enable you to renew your driving licence within Caura. Until then, please use the DVLA portal.

To add your licence, head to the Account tab in-app and then tap on Driving Licence.

If you have a full UK driving licence, you can store a digital copy of your licence within the Caura app.

Adding your licence unlocks many benefits, such as access to better insurance pricing, the ability to skip long forms when searching for insurance quotes and staying up to date on any penalty points and restrictions.

Only Caura AutoPay users will receive notifications confirming they have entered a charging zone. This currently only applies to the London Congestion Charge, ULEZ and LEZ charges. When you drive into these London charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We’ll then let you know and automatically take payment from your card.

You can view any payments you’ve made in the History tab in Caura. Tap any payment in the list to see more detail. From there, you can even export a receipt to your email.

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.

You can request cancellation from the AutoPay account section in-app. When you request a cancellation, we’ll get back to you to confirm your decision. It takes a day for AutoPay to be cancelled. You’ll lose the benefits of AutoPay which include automatic payments when you drive into any London charging zone. Once you cancel, charges may come through for the days prior to cancellation. If you sell your vehicle, you’ll need to tell us to cancel as AutoPay will remain active, linked to your payment card.

Caura AutoPay automatically pays London’s ULEZ and Congestion Charge, and London’s LEZ for HGVs. When you drive into a charging zone, TfL recognises your vehicle and notifies us of your journey up to 5 days later. We then charge your payment card, so there’s no need to pay manually.

Go to the City Charges screen in-app and tap Complete Setup. You need to pay a £20 deposit to set up Caura AutoPay, which is refunded when you cancel, so long as you don’t have any payment arrears.

When you set up AutoPay, you are covered from the day after (i.e. tomorrow). If you went into any of the charging zones on the day you set up, you should pay your charge manually in-app.

Caura charges no additional fee to pay the ULEZ charge or to make any other transaction in the app. We don’t take any of the money for your payment: once it’s made, it goes straight to the end provider.

If you’re changing your registration plate (whether it’s for your existing vehicle or a new vehicle), you need to cancel AutoPay and set it up again. To do this, request a cancellation of your current AutoPay in-app. Then to remove your current vehicle reg, press and hold the vehicle image on the home screen. To add a new vehicle, swipe to the left on the home screen.

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then change the payment method tied to your AutoPay. Either select an existing payment method or add a new card to Caura.

Unfortunately we can’t offer a refund. We don’t take any of the money for your payment, and once it’s made it goes straight to the end provider (e.g. TfL), so we’re unable to recover it. However, you can apply to TfL for a refund. You’ll need your receipt details, which you’ll find in the History tab on Caura.

Clean Air Zones help keep the air in UK cities clean for future generations. All vehicles are allowed in a CAZ, but those with emissions above a certain level have to pay to drive through. You can find every zone and its charges on our Clean Air Zones page.

Add your vehicle’s number plate to Caura and we’ll tell you which charges you’re exempt from. For the ones you need to pay, you can do it in Caura in just two taps.

Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider.

You can pay for today, tomorrow or yesterday in the Caura app. Make sure you pay for the right date for each trip, as we’re unable to refund payments made for the wrong day by mistake.

You can pay for these Clean Air Zones in Caura:

• Bath CAZ
• Birmingham CAZ
• Bradford CAZ
• Bristol CAZ
• London Congestion Charge
• London LEZ
• London ULEZ
• Oxford ZEZ
• Newcastle CAZ
• Sheffield CAZ
• Portsmouth CAZ

There are four types (classes) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. For each of the class types, the following non-compliant vehicle types have to pay:

• Class A: buses, coaches, taxis and private hire vehicles
• Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles
• Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses
• Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars

In a Class D zone, the local authority has the option to include motorcycles too.

If you’ve paid for the wrong day, unfortunately we aren’t able to offer a refund. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider. We’re unable to recover funds so we aren’t able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

You can view any payments you’ve made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

You can find details of all active and planned Clean Air Zones on our City charges page.

For some tolls, certain types of vehicle pay a different charge or are exempt altogether. For example, motorcycles, mopeds and quad bikes are exempt from the Dart Charge. Caura only shows a toll to vehicles that have to pay it.

Caura charges no additional fee to pay toll charges, or to make any other transaction via the app. We don’t take any of the money for your payment and once it’s made it goes straight to the end provider.

Currently, you can quickly and easily pay for the following tolls and charges in two taps on Caura:

• Dart Charge (Dartford Crossing)
• Tyne Tunnels
• Merseyflow charges (Mersey Gateway or Silver Jubilee Bridge)

You can find out more about tolls and charges on our Roads and tolls page.

Yes, you have to pay each time you drive over the crossing. You can pay for a return journey in one transaction on Caura.

Any vehicle that drives into the Heathrow Drop-Off charging zone has to pay £7 per visit, apart from exempt vehicles. Pay in two taps on Caura.