Insurance
Everything you need to know about Aviva car insurance
What is Aviva car insurance?
Aviva car insurance is part of Aviva plc, the largest general insurer in the UK. For Car insurance, they’re the third largest provider in the UK, offering comprehensive, third party and third party, fire and theft insurance, alongside more specialist products such as Aviva Zero, electric car insurance and telematics insurance via General Accident.
How to contact Aviva car insurance
The way to contact Aviva car insurance depends on what kind of policy you have with them.
If you are an Aviva distinct customer, or have either a policy number starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK or a quote reference starting QTE, you can contact them using the following details:
- For Aviva car insurance quotes, click here
- For customer service, call: 0345 030 7077 (Monday to Friday: 8am - 6pm, Saturday: 9am - 3pm, Sunday: 10am - 2pm, Bank holidays: 10am - 4pm)
- If you don’t want to use the Aviva car insurance telephone number, you can also message them on Twitter or Facebook
If you have a policy starting 72, you have an online only policy, so you will need to use your online account. If you have Aviva zero car insurance or AvivaPlus car insurance, you will also need to manage your policy online.
How to compare Aviva car insurance quotes
If you're looking for insurance, you can compare an Aviva car insurance quote on Caura by clicking here.
Caura compares 170+ insurers to help you find the best deal and you'll unlock £500 free excess protection when you purchase a policy.
Aviva car insurance reviews
Aviva have received the following reviews:
- Trustpilot: 4.3 Stars (46, 616 reviews) [1]
- Which?: 70% policy score for their standard policy (5th out of 31), 70% customer score out of 19). The policy score is based on Which?’s analysis for their policy features, the customer score based on real customer reviews.
What types of car insurance can you get with Aviva?
Aviva offers a wide range of policies, from learner driver insurance to van insurance. The three main policies are comprehensive, third party fire and theft and electric car. These are briefly detailed below:
| Third party, fire and theft | Comprehensive | Electric car | |
|---|---|---|---|
| Level of cover | Third party, fire and theft | Comprehensive | Comprehensive or Third party, fire and theft |
| Injuries to others | Yes | ||
| Damage to other people’s property | Yes | ||
| Theft | Yes | ||
| Fire damage | Yes | ||
| Repairs | Yes – if from fire damage | Yes | |
| Legal costs | Yes | ||
| Medical expenses | No | Yes | Yes, if Comprehensive cover |
| Driving other cars | No | Yes, if over 25. Third-party cover only | Yes if your your policy is comprehensive and over 25. Third party cover only |
| Courtesy car provision | No | Optional | Yes, if Comprehensive |
| Breakdown cover | Optional | ||
| Windscreen | No | Yes | Yes, if Comprehensive |
| Personal item cover | No | Yes | Yes, if Comprehensive |
| Locks and keys cover | No | Yes | Yes, if Comprehensive |
Aviva zero car insurance
Aviva zero car insurance is an option if you’re looking to be more eco-friendly with your driving.
When you give your mileage and vehicle, they’ll calculate your carbon emissions from either driving or charging your vehicle and offset the first 1,000 miles. If you choose to offset 50% of the remaining miles, they’ll match it.
Aviva zero is an online only policy.
Aviva electric vehicle (EV) car insurance
As well as the items detailed above, the EV specific car insurance also covers you for running out of charge when you’re on the go. You’ll get picked up by the RAC who will either charge your battery or get you to a charge point. If you’re worried about running out of charge or have range anxiety, this cover would be a good choice. It also includes cover for accessories, such as charging cables and wall boxes.
Multicar cover
With Multicar cover, you can register up to 5 vehicles at your address and save 10% for each vehicle you add to your policy. You’ll benefit from these savings, alongside easier admin by aligning the renewal dates of the vehicles in your household.
You can take out this policy for multiple vehicles when you sign up or add vehicles to your existing policy. This product is available as Comprehensive, or Third party, fire and theft.
Telematics car insurance
They also offer Telematics car insurance, underwritten by General Accident. The Telematics policy is only available for young drivers aged 17-24.
Safer young drivers can pay less at renewal if they are deemed to be safer drivers. You receive an upfront telematics price at purchase, then your driving is tracked throughout the next year, possibly resulting in a reduced premium if your driving is viewed as safe. With their free app, you can view your score and tips to improve your driving.
How to make changes to or cancel Aviva car insurance
If you would need to make changes, such as changing your vehicle, or cancel Aviva car insurance, you can do so by calling them. The Aviva car insurance contact number to cancel is:
- 0345 030 6984 (Monday to Friday: 8am – 8pm, Saturday: 8am – 5pm, Sunday & Bank Holidays: 10am – 4pm).
There is a fee of £38 if you wish to cancel, unless you are within the 14-day cooling off period and your policy has not started. In this instance, cancelation is free.
If you have an online only policy, you’ll need to cancel online.
How to make an Aviva car insurance claim
- If you need to make an Aviva car insurance claim, you can call them on 0345 030 6925. The line is open 24 hours.
[1] Reviews are for Aviva insurance as a whole. Accessed 08-May-25
[2] Accessed 08-May-2025
