Insurance
Everything you need to know about General Accident
What is General Accident car insurance?
General Accident are an insurer that is part of Aviva, though they have been round for over 100 years. They only provide car insurance.
How to contact General Accident
General Accident are predominantly an online car insurance provider, but they do provide some phone support.
You are only able to speak on the phone if you have a quote or are in the first or last 28 days of your policy. You can find the telephone number in your online account in the ‘My Policies’ section.
You can also email and use online chat, but if you would prefer a policy with phone support it may be worth looking at other providers – you can compare insurance from 160+ insurers here.
General Accident reviews
General Accident have received the following reviews:
- Trustpilot: 4.2 stars (4065 reviews) [1]
What types of car insurance can you get with General Accident insurance
| Third party, fire and theft | Comprehensive | Telematics | |
|---|---|---|---|
| Level of cover | Third party, fire and theft | Comprehensive | Comprehensive |
| Injuries to others | Yes | ||
| Damage to other people’s property | Yes | ||
| Theft | Yes | ||
| Fire damage | Yes | ||
| Repairs | Yes (if damaged by fire or theft) | Yes | |
| Legal costs | Optional | Optional | Optional |
| Medical expenses | No | Up to £100 per injured person | Up to £100 per injured person |
| Courtesy car provision | No | Yes | Yes |
| Breakdown cover | No | Optional | Optional |
| Windscreen | No | Yes | Yes |
| Personal item cover | No | Up to £150 | Up to £150 |
| Locks and keys cover | No | Up to £300 | Up to £300 |
General Accident offer three types of policy, Telematics, Comprehensive and Thrid party, fire and theft. These are outlined below:
Telematics
General Accidents have a telematics policy, where you are measured on your driving.
You’ll receive either a self-plugin device, or they’ll send an engineer to install an alternate device if the self-plugin is unsuitable for your car.
Your driving is scored: above 70 for all journeys is important and a figure of under 50 is viewed as unsafe. If your driving doesn’t improve you are at risk of your policy being cancelled.
If you are a young driver, between the ages of 17 and 24, you may be eligible for a GA telematics price. You’ll receive a personalise renewal price, so if you’re deemed a safer driver, you could pay less.
How to cancel, or make changes, to General Accident insurance
As General Accident are an online policy, to make changes or cancel you will need to use your online account or email them.
How to make a claim with General Accident
If you need to make a claim, you can call General Accidental on their claims number:
- 0345 030 7956 (Open 24 hours)
[1] Accessed 02-Jun-25
