Insurance
Everything you need to know about Marshmallow insurance
What is Marshmallow car insurance?
Marshmallow insurance is a car insurance provider which focuses on providing insurance to people who have just moved to the UK. Marshmallow policies are underwritten by Marshmallow insurance.
Most UK insurers don’t consider past overseas driving experience if you have recently moved to the UK, so Marshmallow have built their own technology and pricing to serve these underserved customers.
If you have recently moved to the UK, they might be an option for you. In July 2023, their average quote for UK newcomers was 45% cheaper than other equivalents [1]. They accept driving and claim free history from all countries.
How to contact Marshmallow insurance
Marshmallow insurance are an online based provider, so there is no Marshmallow car insurance contact number (unless you are making a claim). To contact them, you can get in touch on live chat through their app or your Marshmallow account.
Marshmallow insurance reviews
Marshmallow insurance have received the following reviews:
- Trustpilot: 4.4 stars (34,388 reviews) [2]
What types of car insurance can you get with Marshmallow insurance?
Marshmallow offer two main types of comprehensive insurance: Marshmallow original and Marshmallow plus. These are detailed below:
| Marshmallow lightest | Marshmallow essential | Marshmallow original | Marshmallow plus | |
|---|---|---|---|---|
| Cover Type | Fully Comprehensive | Fully Comprehensive | Fully Comprehensive | Fully Comprehensive |
| Personal Injury Cover | Up to £2k | Up to £5k | Up to £5k | Up to £25k |
| Cover to drive in Europe | 30 days | 90 days | 90 days | 90 days |
| Uninsured Driver Promise | No | Yes | Yes | Yes |
| Courtesy Car (repairs) | No | Yes | Yes | Yes |
| Windscreen Protection | No | No | Yes | Yes |
| Onward Travel after an accident | No | No | Yes | Yes |
| Driving Other Cars (Third-party only) | No | No | No | Yes |
| Courtesy Car (theft and total loss) | No | No | No | Yes |
| Motor Legal Protection | No | No | No | Yes |
| Breakdown Cover | No | No | No | Yes |
How to compare Marshmallow car insurance
You can compare Marshmallow car insurance by clicking here
How to make changes to, or cancel, Marshmallow insurance
As Marshmallow offers a web-based service, any changes, such as changing your vehicle, will need to be made in your account or using their live chat service.
If you cancel within the 14-day cooling-off period, Marshmallow charges a £30 admin fee for Lightest, Essential, Original, and Plus plans, or £45 for Marshmallow Move. Cancelling after 14 days incurs a fee ranging from £60 to £125, depending on your plan tier and purchase date [3].
How to make a claim with Marshmallow insurance
If you need to make a claim on your Marshmallow car insurance, you can call them on their claims number:
- 0800 060 8622 (Open 24 hours)
[1] Marshmallow website. Accessed 16-Feb-24
[2] Accessed 12-Jun-25
[3] Marshmallow website. Accessed 01-Oct-26
