Insurance
Everything you need to know about esure insurance
What is esure car insurance?
esure is an insurer offering car, home and travel insurance. Their car insurance focuses on lower risk customers, but they do have a sub-brand (First Alternative) which offers quotes to higher risk customers, as well as Sheila’s wheels.
How to contact esure car insurance?
You can contact esure customer service with the esure car insurance contact number:
- 0345 045 1000 (Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm, Sunday: 9am – 2pm)
esure car insurance reviews
esure car insurance has received the following reviews:
- Trustpilot: 3 stars (29,654 reviews) [1]
- Which?: 72% policy score (6th out of 28) and 60% customer score (22nd out of 27)
How to compare esure car insurance quotes
You can compare an esure car insurance quote on Caura by clicking here
What types of car insurance can you get with esure?
Currently, esure offer three main car insurance policies: Third party, fire and theft, comprehensive and esure flex car insurance:
| Third party, fire and theft | Comprehensive | esure Flex | |
|---|---|---|---|
| Level of cover | Third party, fire and theft | Comprehensive | Comprehensive |
| Injuries to others | Yes | ||
| Damage to other people’s property | Yes | ||
| Theft | Yes | ||
| Fire damage | Yes | ||
| Repairs | No | Yes | Yes |
| Legal costs | Optional | ||
| Medical expenses | No | £300 per injured person and £5,000 in personal accident cover | £100 per injured person, £2,500 in personal accident cover |
| Driving other cars | Yes, but requirements to be eligible depend on the specific policy. You will only have third party cover when driving other cars (with the owner’s permission) | ||
| Courtesy car provision | No | Yes | Yes |
| Breakdown cover | Optional | ||
| Windscreen | No | Yes | Yes |
| Personal item cover | No | Yes | No |
| Locks and keys cover | Up to £500, theft only | Up to £500, theft only | Optional |
esure flex
The esure flex car insurance is a comprehensive policy which is only available online, the product was launched at a lower price point to be more competitive in the market.
It is also an online only policy, meaning that you won’t be able to speak to someone over the phone. Your policy will be managed through an online account – if you need help the only option is to use their online chat or virtual assistant.
How to make changes to or cancel esure car insurance
To make changes, such as adding an additional driver, or cancel, you can contact esure customer service with the esure car insurance contact number:
- 0345 045 1000 (Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm, Sunday: 9am – 2pm)
If you cancel within the 14-day cooling-off period, you will be charged an admin fee of £29. If you cancel after 14 days during your first year of cover, the cancellation fee is £67. (In subsequent renewal years, this fee reduces to £36) [2].
How to make esure car insurance claim
If you need to make a claim with esure, you can call them on their 24 hour claims hotline:
- 0345 603 7872
[1] 207 out of 209 in the insurance category. The reviews are for esure as a whole, not just car insurance. Accessed 15-Feb-2024
[2] esure website. Accessed 01-Oct-26
